1. About Techrar

Techrar Solutions Company (“Techrar,” “we,” “our,” or “us”) is a Saudi-based technology company that provides subscription management, recurring billing, and marketplace solutions. Our platform includes the following products and services:

•        Techrar Mills — B2B SaaS platform for meal subscription providers: subscription management, billing, logistics, and operations.

•        Techrar Basket — Consumer marketplace app connecting users with healthy meal subscription providers across Saudi Arabia (Riyadh, Jeddah, Dammam, Makkah, Taif, Eastern Region).

•        Techrar Sports — Subscription management system for gyms and sports clubs, with white-label capabilities.

•        Techrar Logistics — Route optimization and fleet management for delivery operations.

•        Wali — Education and school management platform.

 

This Privacy Policy governs all Techrar products, websites, and services accessible at www.techrar.com and associated applications.

 

2. Information We Collect

2.1 Information You Provide:

•        Full name, email address, phone number

•        Business name, VAT number, and commercial registration (for merchant/business accounts)

•        Delivery or service address

•        Payment details (processed via our certified payment partners — we do not store raw card data)

•        Account credentials (username and encrypted password)

•        Dietary preferences, health goals, subscription plans (for end-consumer products)

 

2.2 Information Collected Automatically:

•        Device type, operating system, and app version

•        IP address and approximate geographic location

•        Usage data: pages visited, features used, buttons clicked, session duration

•        App install source and attribution data (via Adjust MMP)

•        In-app events: registrations, cart additions, checkouts, purchases, renewals

•        Communication preferences and notification interaction data

 

3. How We Use Your Information

•        To create and manage your account and subscriptions

•        To process orders, payments, and renewals

•        To connect users with meal providers, gyms, or other service partners

•        To send transactional communications: order confirmations, delivery updates, renewal reminders, invoices

•        To personalize your experience and improve recommendations

•        To measure marketing campaign performance and attribute app installs

•        To detect fraud, ensure platform security, and prevent abuse

•        To comply with Saudi legal and regulatory obligations (including ZATCA for VAT invoicing)

•        To improve our products through usage analytics and feedback

 

4. Legal Basis for Processing

We process personal data based on:

•        Contractual necessity: to fulfill the services you have subscribed to or requested

•        Legitimate interests: to improve our platform, prevent fraud, and conduct analytics

•        Legal compliance: to meet Saudi regulatory obligations including the Personal Data Protection Law (PDPL)

•        Consent: for marketing communications (you may withdraw consent at any time)

 

5. Data Sharing

Techrar does not sell your personal data. We may share data with:

•        Service partners (meal providers, gyms): limited to data needed to fulfill your order (name, contact, address)

•        Payment processors: MyFatoorah, Tabby, Tamara — for secure transaction processing

•        Analytics and attribution providers: Adjust (install attribution), CleverTap (engagement analytics)

•        Cloud hosting providers: servers hosted in compliant cloud infrastructure

•        Legal and regulatory authorities: when required by Saudi law, court order, or government directive

•        Business transfers: in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations

 

6. Data Retention

We retain personal data for as long as your account remains active or as required to provide services. For business accounts (Techrar Mills), we retain billing and transaction records for the period required by Saudi tax and commercial regulations. You may request deletion of your personal data by contacting us at info@techrar.com. Certain data may be retained longer if required by law.

 

7. Your Rights Under Saudi PDPL

The Saudi Personal Data Protection Law (PDPL) grants you the following rights:

•        Right to access: request a copy of the personal data we hold about you

•        Right to correction: request correction of inaccurate or incomplete data

•        Right to deletion: request deletion of your data, subject to legal retention requirements

•        Right to data portability: receive your data in a structured, machine-readable format

•        Right to withdraw consent: withdraw consent for marketing at any time without affecting prior processing

•        Right to object: object to processing based on legitimate interests

•        Right to lodge a complaint: with the Saudi Data & AI Authority (SDAIA) or relevant authority

 

To exercise any of these rights, contact us at: privacy@techrar.com

 

8. Data Security

We implement technical and organizational security measures including:

•        SSL/TLS encryption for all data in transit

•        Encryption of sensitive data at rest

•        PCI-DSS compliant payment tokenization — we never store raw card numbers

•        Role-based access controls for internal systems

•        Regular security assessments and vulnerability testing

 

Despite these measures, no method of electronic transmission or storage is 100% secure. We will notify you and the relevant authorities in the event of a data breach as required by law.

 

9. Cookies and Tracking Technologies

Our websites and applications use cookies and similar technologies to:

•        Maintain your session and authentication state

•        Remember your preferences

•        Analyze website traffic and usage patterns

•        Measure the effectiveness of marketing campaigns

 

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

 

10. Third-Party Services and Links

Our platforms may integrate with or link to third-party services including social media platforms, payment gateways, and analytics tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

 

11. International Data Transfers

Your data is primarily processed and stored within Saudi Arabia or in jurisdictions with adequate data protection standards. Where data is transferred internationally, we apply appropriate safeguards in compliance with Saudi PDPL requirements.

 

12. Children’s Privacy

Techrar services are intended for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you become aware that a minor has provided us with personal data, please contact us at privacy@techrar.com and we will take immediate steps to delete such data.

 

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website, application notifications, or email. The effective date at the top of this document reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

 

14. Contact Us

For privacy-related inquiries, data requests, or complaints:

•        Email: privacy@techrar.com

•        General: info@techrar.com

•        Website: www.techrar.com

•        Company: Techrar Solutions for Information Technology

•        VAT Number: 311301200700003

•        Address: Jeddah, Saudi Arabia